COACHING SERVICES AGREEMENT (‘Agreement’)
This Agreement is made between the course participant (‘client’)
Emma Gilmour, Hope Rising Coaching (‘Coach’)
1 PURPOSE OF THIS AGREEMENT
- 1.1 The purpose of this document is to formalize agreement for the Services to be provided as listed in the Schedule on the terms set out in this Agreement (‘the Terms’).
- 1.2 The Client will be providing certain Confidential Information which is proprietary to the owner to enable the Coach to provide the Services, which the Coach agrees to keep confidential.
- 1.3 The Client agrees to make payment for the Services in accordance with and as agreed in the Schedule.
- 1.4 Any intellectual property which may be developed, written, designed, or provided during the performance of the Services will remain at all times with the Coach as proprietary property.
- 1.5 The terms of this Agreement outline and govern the parties arrangement for these Services as follows:
- 2.1 ‘Confidential Information’ means any written or oral information that is provided by or disclosed directly or indirectly through any means that is not already in the public domain, and may include information about business structures, methods, procedures and personal information.
- 2.2 ‘Services’ means the services described in the Schedule.
- 2.3 ‘Materials’ means newsletters, reports, advertising, audio, promotional, literature, written documents, questionnaires, videos, specifications or other material which may be required to assist and enable the Services to be performed.
- 3.1 The Client appoints the Coach for the Services as specified in the Schedule to this Agreement. The Client accepts the Services and is bound by these Terms when the Client instructs the Coach to proceed, by making a payment, or by confirming acceptance via email or other written means.
- 3.2 The Coach agrees to provide the Services described in the Schedule in accordance with the Terms in this Agreement. The Coach agrees to provide these Services in a professional manner and in accordance with generally accepted industry practice and standards and will ensure any contractors or coaches or representatives that the Coach may employ from time to time will have the relevant qualifications and are under the same standards requirements.
- 3.3 Any specific terms and requirements relating to the Services required by the Client will be agreed in writing and notified to the Coach in advance.
- 3.4 Services may be provided face-to-face or via web-based means (such as Skype, Zoom, Google Hangout, Facebook or similar) or as otherwise agreed in the Schedule. The Client is responsible for ensuring they have the appropriate facilities available as agreed in the Schedule.
- 3.5 All sessions must be scheduled and agreed in advance by the Coach including any sessions which are rescheduled due to unavailability of either party. The Services are non-transferrable and apply only for and to the Client as agreed in this Agreement. At no time may they be transferred to any other third party, group or entity. This is a group program coaching agreement, the coach will share dates and times of coaching calls in advance, these can be amended upon mutual agreement of the group, with the coaches decision being final
- 3.6 In the event that a Client is unable to attend all sessions will be recorded and can be shared with the clients.
4 WARRANTIES AND REFUNDS
- 4.1 Legislation may confer certain rights, warranties and guarantees and remedies relating to the provision of the Services which cannot be excluded, restricted or modified, including but not limited to the Australian Consumer Law (‘ACL’). At no time are these statutory rights sought to be excluded.
- 4.2 The Coach represents and warrants:
- (a) in providing the Services, they will comply with all law and industry standards;
- (b) the work performed to provide the Services will be done to a high standard in accordance with best practice; and
- (c) the scope of the Services will be limited to the description provided in the Schedule unless otherwise agreed in writing from time to time. Similar or equivalent Services may be substituted from time to time if, in the sole opinion of the Coach, it would benefit the Client or be required to meet the terms of this Agreement.
- 4.3 The Client represents and warrants:
- (a) they will provide all relevant information required for the Coach to carry out the Services in a timely manner; and
- (b) they hold the relevant and required current insurances to protect the Coach (where relevant) including against any third party claims.
- 4.4 The Client acknowledges and agrees that:
- (a) results of Services vary from individual to individual. For this reason, performance, progress and success of any particular Services is reliant on the Client and individual to meet their own requirements. The Coach cannot and does not guarantee any particular or any results and the Client is solely responsible for their progress. If any time during the Services the Client feels their progress is not as expected, it is the responsibility of the Client to advise the Coach immediately of any concerns in order to give the Coach an opportunity to address and assist. The Coach will use reasonable efforts to resolve the concerns, however at no time does the Coach guarantee or warrant any increase or altered progress or performance;
- (b) as the Coach has blocked out specific time periods to provide the Services to the Client, any cancellation or termination and refund of Services would be to the detriment of the Coach. For this reason, there are no refunds for change of mind or similar. Refunds are granted in very limited circumstances and in the sole discretion of the Coach; and
- (c) in addition, any delay or late attendance to any scheduled sessions by the Client will finish at the nominated and agreed original time in order to not disadvantage other Clients that may be scheduled after the Client session. All sessions must finish on time at the originally scheduled time unless otherwise agreed by the Client and Coach.
- 5.1 If at any time any aspect of the Services are not reasonably acceptable to the Client, or both parties disagree on the quality, substance, or the parties disagree for any reason on the Services, the Client will immediately notify the Coach of any such reason, the specifics and will give a reasonable opportunity for the Coach to respond and address any concerns. Feedback and discussion are important to the sessions and provision of the Services and it is up to the Client to provide such feedback in order to give the Coach an opportunity to resolve any issue quickly and effectively.
- 5.2 If a dispute arises, both parties agree that confidentiality is paramount to the reputation of both the Client and the Coach. At no time will any communications or discussions be made public, this includes but is not limited to any social media websites of either party. Any public discussion or comments about either party are considered defamatory, negative or otherwise damaging and will be the subject of compensation in any mediation or litigation claim.
- 5.3 In the event of any dispute on the work, quality or ownership that cannot be resolved, both parties agree to obtain an independent professional arbitrator/dispute resolution specialist to make a determination on the dispute and each of us agrees to pay our own costs.
6.1 The relationship under this Agreement is that of principal and independent contractor. This Agreement does not make either party a joint venturer, partner, employee or agent of the other. No act or omission of either party is to bind the other party except as expressly set out in this Agreement.
7 TERM AND OWNERSHIP OF INTELLECTUAL PROPERTY
- 7.1 This Agreement is for the period set out in the Schedule. All Services must be provided between the Commencement Date and the Final Date as set out and agreed in the Schedule. In the event not all Services have been provided before the Final Date, the remainder will be forfeited by the Client unless otherwise agreed in writing. It is up to the Client to ensure they arrange and are available for all sessions and for the Services to be provided in full.
- 7.2 The confidentiality provisions survive the termination of this Agreement and remain unless or until the Confidential Information becomes part of the public domain.
- 7.3 Materials and work may be provided to the Client from time to time during and to enable the provision of the Services. All materials and work is provided without warranties of any kind, both express and implied. Any designs, materials, analyses, processes, discussions and other intellectual property, both tangible and intangible, which is provided or may be developed as a result of or during the Services is and will remain the property of the Coach at all times. No materials may be reproduced or used for any purpose other than the personal private use of the Client. At no time may it be reproduced and provided to third parties without the express written permission of the Coach.
- 7.4 From time to time the Coach may use photos, videos, sound recordings and other sample images or content (together ‘Content’) taken from sessions, classes or functions that the Coach organizes. Some of this Content may be used for marketing, advertising and promotional business purposes and at no time will compensation be provided to the Client for any such use. By signing up for the Services and agreeing to these Terms, the Client hereby grants such release to the Coach to use such Content. If the Client does not wish to have their Content used, they must notify the Coach in writing of their request.
8 INFORMATION PROVIDED TO PERFORM THE SERVICES
- 8.1 The Coach agrees that they will: keep confidential and secure; not use directly or indirectly; and not disclose directly or indirectly, this Agreement and all personal information relating to, arising under or acquired under or as a consequence of this Agreement and the Services, except:
- (a) as required by law or any regulatory authority; or
- (b) with the Client’s express written consent.
- 8.2 The Coach will not at any time disclose or allow access by any person or third party to any of the Confidential Information unless required to perform the Services in which case, the Coach will ensure they are under the same duty of confidentiality as the Coach is under this Agreement.
9 PAYMENT, PRIVACY AND DELIVERY
- 9.1 Services will only be provided once payment has been made. In the event of any late, overdue or unpaid invoice amounts, they will incur interest at a rate determined in accordance with the Penalty Interest Rates Act 1983.
- 9.2 In the event that the Client fails to pay any invoices, fails to make any payments in accordance with the terms of the Agreement or does not perform its obligations under this Agreement, the Coach may refuse to continue to provide the Services and may terminate this Agreement immediately without notice. The Coach may also commence proceedings to collect any outstanding debts owed.
- 9.4 By providing the Coach with your payment and credit card details, the Client authorizes payment for Services. In the event the Client has chosen payments to be made on a recurring basis, the Client hereby authorizes such payments to be deducted by the Coach until the full payment has been made under the Terms and in accordance with this Agreement.
- 9.5 Failure to make a required payment when due under this Agreement shall constitute a material default under this Agreement.
- 9.6 All sessions or Services are non-transferrable. In addition, no sessions may include or be attended by any third parties unless agreed in advance by both Client and Coach.
10 TERMINATION AND CANCELLATION
- 10.1 For any breach of any of the obligations of this Agreement, the person who has committed the breach will immediately remedy or rectify the breach promptly.
- 10.2 Termination may occur if the Coach believes that the working relationship has broken down including a loss of confidence and trust; or for any other reason outside their control which has the effect of compromising their ability to perform the Services. In the event of such termination by the Coach, payment must be made up to the date of the last Services and any other monies paid in advance will be refunded to the Client.
- 10.3 For any group courses or programs that may be offered from time to time, the Coach reserves the right to cancel the course or program in the event that less than a nominated minimum number of clients are registered. All monies and fees will be refunded in full.
- 10.4 In the event of any cancellation by the Client, full payment for the minimum term of the Services as agreed and nominated in the Schedule becomes immediately due and payable.
- 10.5 Confidentiality survives and continues in the event of any dispute or termination and, in any event, after the delivery of the Services.
11 LIMITATION OF LIABILITY AND INDEMNITY
- 11.1 The Coach and their representatives are in no way liable for any loss or damages whether direct, indirect or consequential which the Client may suffer in reliance directly or indirectly on all or any part of the Services. The Client shall indemnify and hold harmless the Coach from and against any and all actions, claims, liabilities, proceedings or demands which may be brought against them in respect of any loss, death, injury, illness or damage (whether personal or property and including reasonable legal fees and expenses).
- 11.2 The liability of the Coach is governed solely by the ACL and these Terms. Any other conditions and warranties which may be implied by custom, law or statute are expressly excluded.
- 11.3 The Client acknowledges and agrees that they use the Services at their own risk. In engaging the Services, the Client agrees they are liable for and agree to indemnify and hold the Coach harmless for and against any and all claims, liabilities, actions and expenses which may result either directly or indirectly from a breach of these Terms, misuse of the Services or in connection with any of the Services.
- 11.4 The Client agrees that some Services may involve health or other personal and well-being management discussions. The Services and information should not replace discussions with qualified suitable healthcare professionals where relevant to their condition and should not be used to diagnose or replace any professional treatment or management of any particular existing condition. All decisions about any treatment and management of any condition must be made with a relevant healthcare professional and the Client agrees and acknowledges that any reliance on any information, discussions or recommendations that may arise during the sessions, is done at their own risk. The Client is at all times responsible for their own physical health and emotional well-being. The Coach recommends that any pre-existing condition be treated by a suitable medical professional and that any information provided by the Services is not to be relied on in substitution.
- 11.5 In any case, the Coach’s liability is limited at all times to the amount of the last invoice paid by the Client.
12 GOVERNING LAW
12.1 This Agreement is governed by the laws from time to time in force in the State or Territory nominated in the Schedule. Both parties agree to unconditionally submit to the exclusive jurisdiction of these Courts for determining any dispute concerning this Agreement.
- TERMINATION OF THE HOPE RISING COACHING’S PERSONAL COACHING
Hope Rising Coaching may terminate your participation in the Hope Rising Coaching’s coaching program at any time. You are free to terminate your participation at any time.
III. HOPE RISING COACHING’S PERSONAL COACHING CODE OF CONDUCT
- You agree to fully abide by the following Hope Rising Coaching’s personal coaching Code of Conduct:
- Participate fully in and complete the Aussie Alcohol Experiment Program by design, including:
- Working toward your personal goals around alcohol ;
- Participating in Facebook community;
- Creating and fulfilling goals on an ongoing basis;
- Using messaging services (SMS/WhatsApp/Facebook/Facebook Messenger/ Marco Polo etc.) appropriately, including:
- i. No messaging while intoxicated. and
- 48-hour response time from your coach
- Using the resources, information, and materials provided
- Your participation is voluntary, and you agree that any action or inaction you take as a result of the information or coaching provided is your responsibility.
- Be coachable and share all relevant information with your coach.
- You understand that your well-being is your responsibility, and you agree to care for your well-being and to not engage in any act of self-harm or self-injury.
- You understand that your participation and how you conduct yourself in the program impacts your coach, and you agree to be courteous and respect their privacy rights by holding what they share, say, or disclose as strictly confidential, in the absence of their express consent and permission to do otherwise.
- You agree that if at any point during your participation, you experience a need for outside resources from other qualified professionals, you will seek out and employ these resources and be in communication with your coach about it.
- Do not engage in conduct that is detrimental (as determined by Hope Rising Coaching in its sole discretion) to Hope Rising Coaching.
- You understand that you are requesting educational information, materials, and coaching from Hope Rising Coaching, and you agree that the nature of your participation is educational.
- Comply with all laws, regulations, and rules.
The following points summarise the privacy and confidentiality procedures that will be followed by your coach, Emma Gilmour, of Hope Rising Coaching, according to law set out in the Australian National Privacy Principles of the 1998 Privacy Act.
- The nature and content of your discussions with Hope Rising Coaching, as well as the fact you are a client is confidential. Hope Rising Coaching can only speak to someone else about you if they have your permission. There are some exceptions to this which you need to be aware of:
- If Hope Rising Coaching has reason to believe that you may be in danger of physically harming or abusing yourself, someone else, or a minor) then other people (such as family, friends or emergency services) may need to be involved in order to keep you or other people safe.
- If legal proceedings are taken out against Emma Gilmour of Hope Rising Coaching or yourself, then your file may be subpoenaed by a court of law. Should this occur you will be informed.
- In order to comply with professional and ethical requirements, This Naked Mind Coaches receive feedback & supervision from senior This Naked Mind Coaches in a coach mastermind environment. This is a necessary part of providing a professional service to you, the client. Any feedback sought or received regarding the coaching you are receiving from Hope Rising Coaching will be anonymous containing no identifying details to tie it back to you.
Storage and Use of Information:
- Intake information: your information is confidential and accessed by your coach only. If you choose to withhold personal information to your coach, it is with the agreement and understanding that any liabilities arising from withholding said information are your responsibility.
- Client file and notes: Your client file will be stored electronically, and password protected. Only in the case of an emergency will someone else access details that may be contained within your file.
Your access to information about you:
No personal information is kept about you outside of the information collected at enrolment. You are entitled to see information that is kept about you. This requires written notice a week before you need to access your file.
Emma Gilmour at Hope Rising Coaching reserves the right to deny access to some of the material in your file if it may pose a serious threat to life of health of yourself or another person or have an unreasonable impact on the privacy of other people.
VII. MEDICAL DISCLAIMER
- You agree that Hope Rising Coaching is not comprised of licensed medical professionals and the information presented in the Hope Rising Coaching Aussie Alcohol Experiment Program is for informational and educational purposes only and is not intended to diagnose, treat, cure, or prevent any disease. The information in the Hope Rising Coaching’s Aussie Alcohol Experiment Program is in no way intended as medical advice, substance abuse counselling, psychological counselling, or as a substitute for medical or any other professional counselling. The information should be used in conjunction with the guidance and care of your physician. Consult your physician before beginning this program as you would any medical, dietary, or fitness program. You agree your use of the information in the Hope Rising Coaching Aussie Alcohol Experiment Program is at your own risk and that Hope Rising Coaching does not guarantee results.
I have read, understand and agree to the terms of this Coaching Services Agreement